xt1-haas

Janam XT1 Hardware-as-a-Service Bundle Plan


Includes:

  • Janam XT1 Rugged Mini Tablet
    (Qty: 1)
  • Janam XT1 Operational Hand Strap
    (Qty: 1)
  • InDemand Device Configuration Services
    (See below for full list of services)
  • JanamCare® Premium 2-Year Service Plan

More Details


  • Bundle Summary

    XT1

    THE INDUSTRY'S LIGHTEST AND MOST POWERFUL RUGGED MINI-TABLET

    (Part #: XT1-1TKARJCW00)


    Included Quantity: 1


    The XT1 Rugged Mini-Tablet delivers all the technological advancements found in consumer devices with the mission-critical key features that enterprises require in a rugged tablet.

    In addition to Android™ operating system and a brilliant 5.9” WVGA display, it comes equipped with 802.11a/b/g/n WLAN radio with enterprise-grade security and advanced 3G WWAN cellular technology, ensuring reliable data communication both inside and outside the four walls. Integrated 2D scanning technology and a 5.0 megapixel camera allow mobile workers to accurately capture data, while lightning fast processing, motion-sensing accelerometer, high-sensitivity GPS and advanced power management provide on-the-go productivity.

    The XT1 is certified for use in hazardous environments, is sealed to IP54 standards and can withstand multiple 3'/1m drops to concrete. Designed to excel in the most rigorous work settings, the XT1 supports demanding enterprise applications in field sales, field service, healthcare, hospitality and retail environments. It's technology at work.

    Hand-Strap

    Janam XT Hand Strap Accessory

    (Part #: HS-T-002)


    Included Quantity: 1


    Operating Strap with adjustable grip for XT1 Series.

    Warranty

    JANAMCARE® PREMIUM 2-YEAR SERVICE PLAN

    (Part #: JC-PR2-XT00)


    License: 2 Years


    • Expert Product Repair
      Janam's expert technical team has extensive experience and will diagnose and resolve problems quickly and professionally. Products are restored to factory specifications via:
      • Repairs, alignments, adjustments, and restorations
      • Product and technology updates
    • Application Reloading
      Units arrive back to the customer ready to redeploy
    • 2-Day Turnaround Time (Business Days)
      JanamCare® provides standard repair with industry-leading two business day turnaround time. Repaired units are returned via ground shipment by Janam, or customers may opt to purchase faster delivery.
    • Comprehensive Coverage
      As long as the unit hasn't been submerged in liquid or crushed, everything is covered, no questions asked.
    • Tier 1 & Tier 2 Phone Support
      Janam's service depot technicians often catch and fix and issue during the initial phone call, before the unit is returned. Hana's live telephone support is available Monday through Friday, from 8:30am to 5:00pm EST.

    InDemand Configuration

    InDemand's Included Services

    One-Time Services
    • Procurement (Equipment Acquisition)
    • InDemand will purchase and maintain ownership of all devices under contract in the complete HaaS solution, including the spare pool.
    • InDemand will receive devices, log serial numbers and MAC addresses and​ test devices.
    • InDemand will have all devices to be deployed under the HaaS program shipped to the InDemand Operations Depot Center in Louisville, KY.
    • This is a serialized contract. Only devices included in the program billing count will be supported by InDemand. InDemand will maintain an accurate record of all unique devices that will be used to calculate billing counts and invoice amounts.
    Per Contract Services
    • Initial Hardware Deployment
    • InDemand will pick, package, and prepare the devices for shipment.
    • InDemand will stage and kit the device(s) according to GeniusCentral's requirements.
    • InDemand will load GeniusCentral's software on the devices for initial deployment.
    • InDemand will turn on and charge each device before shipping.
    • InDemand will configure location-specific network and device settings prior to shipping.
    • InDemand will perform the depot quality control testing process to verify the imaging and configuration of the device have been done correctly. This is a final step we perform to ensure everything is ready for the end user.
    • InDemand will ship device(s) to the end user's site via 2nd Day shipping.
    Monthly Services
    • Depot Spare Pool Management
    • InDemand will purchase and maintain ownership of spare pool devices for advance exchange.
    • InDemand will manage and maintain the spare pool for advanced exchange devices in our Louisville Operations Depot Center.
    • InDemand will have spare pool devices shipped to the InDemand Operations Depot Center.
    • InDemand will organize and store these devices in a secure location allowing only authorized personnel access to the area.
    Incident-Based Services
    • Warranty Administration
    • InDemand will manage the process of engaging with the manufacturer to have devices serviced. This includes all the phone calls, filling out required forms, processing the RMA, and making sure that the devices are returned and placed back in the spare pool.
    • InDemand will provide warranty administration for devices that are included in the complete HaaS subscription.
    • InDemand covers the incident fee on all devices for the duration of the deployment. (Most extended service contracts require you to pay an additional "per incident" fee each time you send your device in for service.)

    The following services are performed in this order at the InDemand Operations Depot Center upon receipt of devices from the end user:

    1. Receive from store and complete check-in process
    2. Testing
    3. Manufacturer warranty administration
    1. Send unit to repair center
    2. Receive unit from repair center
    3. Place back into spare pool or redeploy to new end user

    *Note: Many product manufacturers have a very slow repair turnaround time on warranty repairs. In this program, the end user is guaranteed a replacement the next business day.

     

    Depot Testing

    InDemand will test every device that is returned by an end user to the depot. This is done prior to sending the device out for repair and prior to redeployment of the device.

    Device Imaging

    InDemand will be responsible for ensuring the proper software, firmware, OS, network settings, and configuration has been loaded onto each device and tested to ensure that the device functions properly with GeniusCentral's application. This applies to both initial deployment and RMA exchanges.

    Device Configuration

    InDemand will configure location-specific network and device settings prior to shipping from the InDemand Operations Depot Center.

    During the end user sales or onboarding process, InDemand will gather any details from the end user needed for device or network configurations.

    Advance Exchange Service
    • InDemand will provide advance exchange replacement services for all devices included in the complete HaaS subscription for the duration of the Term of the complete HaaS contract.
    • If the InDemand Help Desk determines that a device(s) is broken and requires a swap, InDemand Help Desk will initiate the Return Merchandise Authorization (RMA) and provide next business-day hardware replacement.
    • InDemand will ship a replacement device following the creation of a ticket by the InDemand Help Desk.
    • Tickets created prior to 3:00 PM ET Monday through Friday will be shipped same day. Tickets created after 3:00 PM ET will be shipped the following business day. Shipping of replacement units is subject to available spare pool in accordance with the Limitation of Service​.
    • InDemand will load GeniusCentral's software on the device.
    • InDemand will configure location-specific network and device settings prior to shipping.
    • InDemand will perform the depot quality control testing process to verify the imaging and configuration of the device have been done correctly. We will also verify the device is charged. This is a final step we perform to ensure everything is ready for the end user.
    • The shipment will contain the device and a return shipment label for the broken device.
    • The end user will return the defective unit to the depot upon receipt of replacement device. The end user removes the replacement device from the box, puts the broken device into the box, places the return label on the box, and provides the box to the shipping carrier.
    Operational Hours
    • InDemand will process tickets and devices at the InDemand Operations Depot Center Monday – Friday 8:00 AM to 5:00 PM ET and Saturday 8:00 AM to 12:00 PM ET.
    • Shipping Service Level:
      Includes two-way shipping to and from the end user.
      Out: Overnight
      Return: 5 Day Ground
    • InDemand will be closed on Sunday and the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day.
    • Depot Quality Control:
      The InDemand Operations Depot Center will perform quality control testing to verify the device imaging and configuration (above) have been done correctly for all devices included in the complete HaaS subscription. This is the final step to ensure everything is ready for the end user before shipping.​
    Shipping
    • InDemand will ship Device(s) via 2nd Day service for the initial deployment.
    • Broken devices will be returned to InDemand via Ground shipment service.
    • InDemand will ship Device(s) using standard Overnight shipment service for outbound Advance Exchange.

  • Software Overview

    buyiq

    The next generation in mobile ordering technology.

    • Save Time
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      Gain instant access to the latest product information including price changes, sale pricing, new items and up to 3 month’s order history – right in the palm of your hand.
    • Streamline The Order Process
      Eliminate the need for multiple ordering devices and order from all of your vendors on one intelligent device. Access over 700 vendors – including all major direct manufacturers and distributors.
    Still Need The Software?

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