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One-Time Services
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Per Contract Services
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Monthly Services
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Incident-Based Services
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Testing
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*Note: Many product manufacturers have a very slow repair turnaround time on warranty repairs. In this program, the end user is guaranteed a replacement the next business day. |
Depot Testing
InDemand will test every device that is returned by an end user to the depot. This is done prior to sending the device out for repair and prior to redeployment of the device.
Device Imaging
InDemand will be responsible for ensuring the proper software, firmware, OS, network settings, and configuration has been loaded onto each device and tested to ensure that the device functions properly with GeniusCentral’s application. This applies to both initial deployment and RMA exchanges.
Device Configuration
InDemand will configure location-specific network and device settings prior to shipping from the InDemand Operations Depot Center. |
During the end user sales or onboarding process, InDemand will gather any details from the end user needed for device or network configurations. |
Advance Exchange Service
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Operational Hours
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Shipping
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PRINT WIDTH
4.09 in./104 mm for 203 dpi | |
4.27 in./108 mm for 300 dpi |
MAXIMUM PRINT SPEED
8 in./203 mm per second (203 dpi) | |
6 in./152 mm per second (300 dpi) |
COMMUNICATION METHODS
USB v2.0 (Standard) | |
Bluetooth Low Energy (Standard) | |
RS-232 Serial (Standard) | |
10/100 Ethernet (Standard) | |
Wireless | 802.11ac with Bluetooth 4.1 (Factory installed option) |
PRINT RESOLUTION
203 dpi/8 dots per mm | |
Optional 300 dpi/12 dots per mm |
MEDIA SENSORS
Full width, moveable reflective/black mark sensor; | |
Multi-position transmissive/gap sensor |
PRINT WIDTH
4.09 in./104 mm for 203 dpi | 4.27 in./108 mm for 300 dpi |
MAXIMUM PRINT SPEED
8 in./203 mm per second (203 dpi) | 6 in./152 mm per second (300 dpi) |
COMMUNICATION METHODS
PRINT RESOLUTION
USB v2.0 (Standard) | Bluetooth Low Energy (Standard) |
RS-232 Serial (Standard) | 10/100 Ethernet (Standard) |
Wireless: 802.11ac with Bluetooth 4.1 (Factory installed option) |
203 dpi/8 dots per mm | Optional 300 dpi/12 dots per mm |
MEDIA SENSORS
Full width, moveable reflective/black mark sensor; | Multi-position transmissive/gap sensor |
PRINT WIDTH | 4.09 in./104 mm for 203 dpi | 4.27 in./108 mm for 300 dpi |
MAXIMUM PRINT SPEED | 8 in./203 mm per second (203 dpi) | 6 in./152 mm per second (300 dpi) |
COMMUNICATION METHODS | USB v2.0 (Standard) | Bluetooth Low Energy (Standard) | RS-232 Serial (Standard) | 10/100 Ethernet (Standard) | Wireless 802.11ac with Bluetooth 4.1 (Factory installed option) |
PRINT RESOLUTION | 203 dpi/8 dots per mm | Optional 300 dpi/12 dots per mm |
MEDIA SENSORS | Full width, moveable reflective/black mark sensor; | Multi-position transmissive/gap sensor |